Frequently Asked Questions (FAQs)

1. What materials are your jewelry made from?

We use high-quality 316L stainless steel, S925 silver, and natural pearls from the Philippines. Our metals are coated with 14k or 18k gold using PVD (Physical Vapor Deposition) for a longer-lasting, tarnish-resistant finish. These materials are chosen for their durability, beauty, and comfort.

2. Where do you source your materials?

Our pearls are ethically sourced from the Philippines, a country known for producing some of the most beautiful and high-quality pearls in the world. We source our stainless steel and silver from Thailand, renowned for its fine metal craftsmanship and commitment to quality.

3. Where are your jewelry pieces made?

Our jewelry is proudly handmade across three countries:

  • Thailand – Known for expert craftsmanship and precision in fine metalwork.
  • The Philippines – Focused on pearl jewelry and celebrating Filipino culture and creativity.
  • Germany – A small portion of our pieces are crafted here, combining European precision with high-quality materials.

4. Why do you use stainless steel?

Stainless steel is durable, hypoallergenic, and resistant to tarnish and corrosion, making it perfect for everyday wear. It’s also lightweight, affordable, and 100% recyclable, making it a sustainable choice for modern jewelry lovers.

5. Are your pieces hypoallergenic?

Yes! Both our stainless steel and S925 silver pieces are hypoallergenic and safe for sensitive skin.

6. Are the pearls real and sustainable?

Yes — our pearls are natural and ethically sourced from the Philippines. Each pearl is unique in shape and color, which adds to its organic charm. Please note: Due to their natural origin, the pearls you receive may vary slightly in shape or tone from the product photo.

7. Can I find your jewelry in physical stores?

At the moment, Theora is only available online However, we’re actively working on partnering with concept stores to have our handmade pieces displayed in physical locations. Stay tuned for updates on where you can shop Theora in person soon!

8. How should I care for my jewelry?

Here’s the link to our jewelry care page: https://theora.eu/pages/jewelry-care

9. Do you offer international shipping?

Yes, we ship worldwide! Shipping costs are calculated at checkout and tracking is provided once your order is dispatched.

10. What is your return/exchange policy?

We accept returns and exchanges within 14 days of delivery for unworn items in their original packaging. For more details, visit our Return & Cancellation Policy page.