At Theora, we want to make sure that you love every piece you order. As a small business, we encourage responsible ordering, so we do not offer free returns. However, if you wish to return an item, here are the details:

Return Period
You have 14 days from the date you receive your order to initiate a return.

Return Conditions

• The item must be unworn, undamaged, and in original condition.
• The return must include all original packaging (e.g., box, pouch, etc.).

Return Process
To return your item, please email us at hello@theora.eu with your order details and request for return. We will provide you with the return instructions.
Important: Please ensure that the sender is clearly specified on the return package. This will help us process the return efficiently.

Return Shipping Costs
The cost of returning the item is the responsibility of the customer, and we recommend using a trackable shipping method to ensure your return reaches us safely.

Non-Returnable Items

Earrings (for hygiene reasons)

Sale items (final sale)

• Refunds
  Once we receive and inspect the returned item, we will process your refund to the original payment method. Please note that the refund will be for the item cost only, and shipping costs are non-refundable.