Shipping policy

All your orders are shipped directly from our small office in Germany. We take great care in processing and shipping each order to ensure it arrives in the best condition. Below are the details about our order handling, shipping timelines, and returns.

Order Processing
If you place an order on weekdays, please allow 1-2 business days for us to prepare and process it.
Orders placed on weekends will be processed on the next business day.

Urgent Orders
If your order is urgent, please don’t hesitate to reach out to us at hello@theora.eu, and we will do our best to accommodate your request as quickly as possible.

Order Confirmation
After you place your order, you will receive a confirmation email. Once your order ships, we will send you a tracking number to monitor its journey.

Order Modifications or Cancellations
Once an order is placed on our website, we typically cannot make changes or cancel it. However, if you haven’t received a shipping confirmation yet and need to make changes, please contact us as soon as possible at hello@theora.eu. We’ll do our best to assist you but cannot guarantee changes after processing has begun.

Where We Ship

We currently ship exclusively within Germany. Due to additional fees and taxes associated with international shipping, we have temporarily paused shipping outside Germany. We hope to expand our shipping options to other countries again very soon.

Thank you for your understanding!

Shipping Rates & Delivery Times

• Germany: €3.90 flat rate (Free on orders over €50) — 2–4 business days

Delivery Delays
While we strive for quick deliveries, delays can occasionally occur on the part of our delivery partners. Theora is not responsible for delays caused by external factors.

Sustainable Packaging
We use recyclable, eco-friendly packaging to minimize waste and ensure your purchase arrives safely.